The CIEP is committed to the following:
- ensuring confidentiality;
- demonstrating discipline and objectivity;
- listening to centres right throughout the certification procedure;
- providing all of the information required for the purposes of conducting the audit;
- updating tools and ensuring that they are used appropriately;
- consulting with representatives of certified centres (professional groups) in order to take into account any comments made by centres with regards to tools, procedures, the audit process, etc.;
- transparency: written procedures and decisions are made public;
- informing each centre as soon as possible, both verbally and in writing, of any decisions that the Interministerial Certification Committee might have made on it;
- recruiting auditors based on their expertise in the fields of teaching and managing a centre;
- managing the ongoing training of auditors;
- promoting the certification (displaying the logo on the website and all promotional documents).
The centre agrees to the following:
- to implement a truly quality-driven approach that complies with the Qualité français langue étrangère certification framework and with which all staff members are familiar;
- to provide both the CIEP and auditors with accurate information;
- to ensure the smooth running of the audit, from the hosting of the auditors within the various departments concerned to the provision of all of the documents requested;
- to observe the rules of communication surrounding the certification (cf. terms governing the use of the logo;
- providing clients and partners with information regarding the certification.